To obtain a position in the Sitel Coach Track Training program. Where I will continue to maintain metric performance requirements by
taking calls as an agent while having the ability to continue my career and success at Sitel Corning.
Corning East Highschool
Advanced Regents Diploma
2001-2005
Mircosoft Office
Word, Excel, Powerpoint
Excellent customer service, and good communication skills.
Call Center Experience-General Revenue Corporation, 13 months.
Interal Experience-Corning Sitel, 13 months.
Worked Help Desk.
Burger King
Cashier
Painted Post NY
2004 - 2008
JCPenny
Sales Associate
Big Flats NY
October 2004 - February 2005
General Revenue Corporation
Sallie Mae Representative Collector 1
Horseheads NY
2007-2008
CPA Assistant
Helped file, set up appointments and clean home office.
April 2008-July 2008.
Sitel World Inc.
Agent for Verizon Wireless Warranty Department and Customer Care dept.
Currently on Alltel Conversion.
Corning NY
June 2008 - present.
Tracey Lewis
Healthy Woman Partnership
607-292-6394 or 607-535-9174
Betsy Thrower
Switchboard for Corning Hospital,
Teacher's Assistant for Corning-Painted Post school area
607-368-3965 or 607-739-3965
Felicia Ayers
Sallie Mae Collector 1
607-331-9665
Colleen Chisom
Sitel Corning Fru Coach.
Amber Haley
Sitel Corning Fru Coach.
Diana Walker
Sitel Corning Fru Coach.
An online copy of this document can be found online at
http://kassandrajohnson.angelfire.com
